Sales and delivery conditions

In this area it's possible to find all the answers you need to buy on BLACKMOONSHOES.com, how the guarantee operates on BLACKMOONSHOES.com, and finally how it's possible to contact us: everything by a click!

1. How can I order the products?
   
2. Can I delete an article previously put in the cart?
   
3. Which is the quantity least ordinable?
   
4. How to pay?
   
5. Can I return an item that is damaged, defective, or I just don't want?
   
6. How long will it take to receive my order?
   
7. Can I ship my order to a different address?
   
8. How are calcolated shipping’s prices?
   
9. Our Privacy notice.

How to order?

Once you've chosen the product, click on "DETAILS" button; if you want to add it on your shopping cart click on "ORDER". If you want to buy other articles come back to visit the relative sections of the site and repeat the process.

Can i delete an article previously put in the chart?

YES. If you want to delete a product from the shopping cart, you've only to visualize its content (clicking on "MY SHOPPING CART" button) and click on "X" button next to the article you want to cancel. Your order will be updated automatically.

Which is the quantity least ordinable?

Private Costumers:
It doesn’t exist

Merchants and Dealers:
Quantity least ordinable is 8 pairs

How to pay?

Private Costumers:
The payment must be made by money transfer after we’ve received your confirmation of the order.
After we have received the confirmation from our Bank, the order will be (messo in produzione) and send in the time.

Merchants and Dealers:
Advance of the 30% to the reception of our confirmation order and the other 70% before the consignment of the good.

BANKING COORDINATES:

IBAN IT 12 T060 5569 7200 0000 0000 880
BIC SWIFT BAMAIT3A

Can I return an item that is damaged, defective, or I just don't want?

If, within 10 days, you are not satisfied with your purchase and the item has not been used/worn, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
Contact our costumer care.

How long will it take to receive my order?

The standard shipping and handling time for orders is 4/5 weeks, depending on the availability of row material or finished products in our factory. We comunicate by mail the shipping time.

Can I ship my order to a different address?

YES. You need to fill the Order Form in the second part: Delivery informations.

How are calcolated shipping’s prices?

Private Costumers:

• 7,50€ in ITALY
• 13€ in EUROPE
• 21€ in the REST OF THE WORLD

Merchants and Dealers:

No costs to send products

Our Privacy Notice.

We fully comply to Italian privacy law nr. 675/96

In more general terms we hereby describe BLACKMOONSHOES.com privacy policy

BLACKMOONSHOES.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting BLACKMOONSHOES.com, you are accepting the practices described in this Privacy Notice.
The information we learn from customers helps us personalize and continually improve your shopping experience at BLACKMOONSHOES.com. Here are the types of information we gather.
Information You give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses BLACKMOONSHOES.com.
A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at BLACKMOONSHOES.com if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from BLACKMOONSHOES.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, you can withdraw your name from the list anytime.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as recognising you if you use the same computer twice.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of BLACKMOONSHOES.com’s coolest features, and we recommend that you leave them turned on.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share customer information with third parties.
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of BLACKMOONSHOES.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.